Cheques are payable to 'Excel Digital Ltd' and please send to:

Tax

The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

All sales to customers in the UK will incur VAT at 20%. Our system will ignore entries made by customers from the UK for VAT exclusion.

Customers from EC member states are charged UK VAT at 20% unless you have a business registered for VAT and are able to provide proof of your country code and VAT number. Orders received from outside the EU will be automatically charged without VAT.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

Products are shipped by Royal Mail unless otherwise stated.

A signature is required for all orders that are delivered by our courier services. Someone must be at your delivery address to sign for your parcel between 8 a.m. and 6 p.m. Monday to Friday. Please send it somewhere it can be reliably signed for, like your place of work, a neighbor.

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Should the order be sent to other countries which are not mentioned above, please feel free to call or e-mail us info@olstock.co.uk! We hope you will enjoy the shopping and be satisfied with our service!